Popular articles
- What is Payyng?
- How to open a Payyng account
- What each verification step unlocks
- How to verify your BVN
- How to verify your ID
- Fees and limits at a glance
- Add money by bank transfer
- My wallet was not credited
- USD, GBP and EUR accounts: how they work
- How to get your foreign currency accounts
- Get paid on Upwork, Fiverr, Amazon and other platforms
- How to withdraw naira to your bank
- How to convert between currencies
- How to buy airtime
- My bill payment is pending or failed
- Virtual dollar cards: what they are
- Why was my card payment declined?
- PayPal invoices: how they work
- Where do I find a transaction reference?
- How to get an account statement
- Keep your account safe
- Reset a forgotten transaction PIN
- Reset a forgotten password
- How to contact Payyng support
Browse by topic
Getting started
Open your account, set your PIN, sign in and find your way around.
7 articles→
Verification, fees and limits
Verify your BVN and ID, send proof of address, and see what each step unlocks.
8 articles→
Wallets and adding money
Fund your wallets by bank transfer, card or USSD, and fix funding problems.
5 articles→
USD, GBP and EUR accounts
Get paid from abroad with your own foreign currency account details.
8 articles→
Sending money to your bank
Add a Nigerian bank account and withdraw your naira balance.
4 articles→
Converting currency
Move money between your NGN, USD, GBP and EUR wallets.
2 articles→
Bills, airtime and data
Airtime, data, electricity, cable TV, internet, betting, education and more.
12 articles→
Virtual dollar cards
Create a USD card, fund it, and pay online safely.
7 articles→
Gift cards
Buy gift cards for popular brands from your wallet.
2 articles→
PayPal invoices
Bill clients through PayPal and get paid into your wallet.
3 articles→
Transactions and statements
Find past payments, read receipts and download a statement.
3 articles→
Security, PIN and password
Protect your account, change or reset your PIN and password, and use passkeys.
8 articles→
Rewards and referrals
Levels, missions, referral codes and how reward credit works.
3 articles→
Loans
How loans work in Payyng and what to expect.
1 article→
Profile and settings
Update your details, add next of kin and manage notifications.
4 articles→
Troubleshooting and contact
Fix common problems and reach our team.
4 articles→
Still need help?
Our team is happy to look into it. Tell us what you were trying to do, and include the transaction reference if you have one.
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