- Keep your account safeNever share your PIN, password or codes. Payyng will never ask for them.
- Change your transaction PINEnter your current PIN, then choose a new one. Use Reset if you forgot your current PIN.
- Reset a forgotten transaction PINConfirm your password, enter the 6-digit code we email you, then choose a new PIN. Bank withdrawals pause for 24 hours afterwards.
- Change your passwordEnter your current password and a strong new one. You are signed out on all devices afterwards and your saved passkeys are removed.
- Reset a forgotten passwordRequest a reset code on the sign-in page, enter it from your email and choose a new password.
- Set up and remove a passkeyA passkey lets you sign in and approve payments with your fingerprint, face or screen lock.
- App lock and staying signed inThe app can lock itself when you are away and ask you to unlock it with your PIN or passkey.
- I see a payment I did not makeChange your password and PIN, then contact support straight away with the transaction details.
Other topics
Getting startedVerification, fees and limitsWallets and adding moneyUSD, GBP and EUR accountsSending money to your bankConverting currencyBills, airtime and dataVirtual dollar cardsGift cardsPayPal invoicesTransactions and statementsRewards and referralsLoansProfile and settingsTroubleshooting and contact
Still need help?
Our team is happy to look into it. Tell us what you were trying to do, and include the transaction reference if you have one.
Sign in to start a chat. Never share your PIN or password with anyone.