I see a payment I did not make

Change your password and PIN, then contact support straight away with the transaction details.

Last reviewed 13 November 2026

  1. 1Change your password and your transaction PIN now.
  2. 2Contact support right away from the Support page, or email support@payyng.com.
  3. 3Give us the transaction reference, the date, the amount and anything you noticed.
  4. 4If it was a card payment, tell us the merchant's name.

The faster you tell us, the more we can do. Do not wait to see if it happens again.

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Still need help?

Our team is happy to look into it. Tell us what you were trying to do, and include the transaction reference if you have one.

Chat with supportsupport@payyng.com

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