Reset a forgotten password

Request a reset code on the sign-in page, enter it from your email and choose a new password.

Last reviewed 13 November 2026

  1. 1On the sign-in page, choose Forgot password.
  2. 2Enter your email address to receive a reset code.
  3. 3Enter the code from your email and choose a new password.
  4. 4Sign in with the new password.

If no email arrives, check your spam folder and make sure you used the address on your Payyng account. Request a new code if the first one is old.

Reset password

Still need help?

Our team is happy to look into it. Tell us what you were trying to do, and include the transaction reference if you have one.

Sign in to start a chat. Never share your PIN or password with anyone.