Reset a forgotten transaction PIN
Confirm your password, enter the 6-digit code we email you, then choose a new PIN. Bank withdrawals pause for 24 hours afterwards.
Last reviewed 13 November 2026
- 1Open Settings, then Security, then Change Transaction Pin, and choose Forgot your current PIN. You can also choose it when the app asks for your PIN.
- 2Enter your account password. We email a 6-digit code to your address.
- 3Enter the code. It is checked straight away, so a typo is caught before you pick a PIN.
- 4Choose a new 4-digit PIN and enter it again to confirm.
If the code does not arrive
- Wait a minute and check your spam folder.
- Use Send a new code. You can ask for another code after 60 seconds.
- Make sure you are checking the email address on your Payyng account.
What happens afterwards
For your security, bank withdrawals are paused for 24 hours after a reset. International airtime is paused too. You also get an email telling you the PIN was changed. If that was not you, contact support immediately.