Why are my withdrawals paused?
Bank withdrawals pause for 24 hours after you reset your PIN. A wallet can also have withdrawals blocked for security reasons.
Last reviewed 13 November 2026
After a PIN reset
When you reset a forgotten PIN, we pause bank withdrawals for 24 hours. This protects you if someone else tried to change your PIN. Everything else in the app keeps working, apart from the holds listed below.
After a password change or PIN reset
International airtime is also paused for 24 hours after either one, and loans can be paused too.
Blocked wallet
Sometimes withdrawals on a wallet are blocked as a security or compliance measure. If you see a message that your withdrawals are blocked and it has not been 24 hours since a PIN reset, contact support.