Introduction
Payyng ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our payment processing and financial services platform. By using our services, you consent to the practices described in this policy.
Information We Collect
Personal Information
When you create a Payyng account, we collect personal information including your name, email address, phone number, date of birth, and government-issued identification details.
Financial Information
We collect bank account details, transaction history, and payment information necessary to provide our financial services.
Device Information
We automatically collect device information including IP address, browser type, operating system, and mobile device identifiers.
Usage Data
We collect information about how you interact with our platform, including pages visited, features used, and time spent on our services.
How We Use Your Information
Service Provision
We use your information to provide, maintain, and improve our payment processing, money transfer, and bill payment services.
Security & Fraud Prevention
Your information helps us verify your identity, prevent fraud, and protect against unauthorized access to your account.
Compliance
We use your information to comply with legal obligations, including anti-money laundering (AML) and know your customer (KYC) requirements.
Customer Support
We use your information to respond to your inquiries, resolve issues, and provide customer support services.
Information Sharing
Service Providers
We share information with trusted third-party service providers who help us operate our platform, including payment processors and security providers.
Legal Requirements
We may disclose your information when required by law, regulation, legal process, or governmental request.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
Consent
We may share your information with your explicit consent for specific purposes not covered in this policy.
Data Security
Encryption
All sensitive data is encrypted in transit and at rest using industry-standard encryption protocols including TLS 1.3 and AES-256.
Access Controls
We implement strict access controls ensuring only authorized personnel can access your personal information on a need-to-know basis.
Regular Audits
Our security practices undergo regular internal and external audits to ensure compliance with industry standards and regulations.
Incident Response
We have comprehensive incident response procedures to quickly address any potential security breaches or data incidents.
Your Rights
You have the following rights regarding your personal information:
- Access your personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information (subject to legal requirements)
- Object to processing of your personal information
- Request restriction of processing in certain circumstances
- Data portability - receive a copy of your data in a structured format
Data Retention
We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Specific retention periods include:
- Account information: Retained while your account is active and for 7 years after closure
- Transaction records: Retained for 7 years for regulatory compliance
- Marketing communications: Until you unsubscribe or request deletion
- Support interactions: Retained for 3 years for quality assurance
International Data Transfers
As part of our global operations, your personal information may be transferred to and processed in countries other than Nigeria. We ensure that all international transfers comply with applicable data protection laws and implement appropriate safeguards, including standard contractual clauses and adequacy decisions where applicable.
Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:
- privacy@payyng.com
- Phone
- +234 (0) 700 PAYYNG
- Address
- Lagos, Nigeria
- Response Time
- Within 30 days