Privacy Policy

Your privacy is important to us. This policy explains how we collect, use, and protect your personal information.

Last updated: January 1, 2025

Introduction

Payyng ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our payment processing and financial services platform. By using our services, you consent to the practices described in this policy.

Information We Collect

Personal Information

When you create a Payyng account, we collect personal information including your name, email address, phone number, date of birth, and government-issued identification details.

Financial Information

We collect bank account details, transaction history, and payment information necessary to provide our financial services.

Device Information

We automatically collect device information including IP address, browser type, operating system, and mobile device identifiers.

Usage Data

We collect information about how you interact with our platform, including pages visited, features used, and time spent on our services.

How We Use Your Information

Service Provision

We use your information to provide, maintain, and improve our payment processing, money transfer, and bill payment services.

Security & Fraud Prevention

Your information helps us verify your identity, prevent fraud, and protect against unauthorized access to your account.

Compliance

We use your information to comply with legal obligations, including anti-money laundering (AML) and know your customer (KYC) requirements.

Customer Support

We use your information to respond to your inquiries, resolve issues, and provide customer support services.

Information Sharing

Service Providers

We share information with trusted third-party service providers who help us operate our platform, including payment processors and security providers.

Legal Requirements

We may disclose your information when required by law, regulation, legal process, or governmental request.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

Consent

We may share your information with your explicit consent for specific purposes not covered in this policy.

Data Security

Encryption

All sensitive data is encrypted in transit and at rest using industry-standard encryption protocols including TLS 1.3 and AES-256.

Access Controls

We implement strict access controls ensuring only authorized personnel can access your personal information on a need-to-know basis.

Regular Audits

Our security practices undergo regular internal and external audits to ensure compliance with industry standards and regulations.

Incident Response

We have comprehensive incident response procedures to quickly address any potential security breaches or data incidents.

Your Rights

You have the following rights regarding your personal information:

Access your personal information we hold about you

Request correction of inaccurate or incomplete information

Request deletion of your personal information (subject to legal requirements)

Object to processing of your personal information

Request restriction of processing in certain circumstances

Data portability - receive a copy of your data in a structured format

Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Specific retention periods include:

  • • Account information: Retained while your account is active and for 7 years after closure
  • • Transaction records: Retained for 7 years for regulatory compliance
  • • Marketing communications: Until you unsubscribe or request deletion
  • • Support interactions: Retained for 3 years for quality assurance

International Data Transfers

As part of our global operations, your personal information may be transferred to and processed in countries other than Nigeria. We ensure that all international transfers comply with applicable data protection laws and implement appropriate safeguards, including standard contractual clauses and adequacy decisions where applicable.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

Phone

+234 (0) 700 PAYYNG

Address

Lagos, Nigeria

Response Time

Within 30 days