My withdrawal is pending or failed
What a pending or failed withdrawal means, when your money comes back, and when to contact us.
Last reviewed 13 November 2026
A withdrawal can show as pending while the bank confirms it. Most complete within minutes.
- Pending: the bank has not confirmed yet. Wait a little and check Transactions again.
- Successful: the money has been sent. Ask the receiving bank if you do not see it.
- Failed: the money was not sent and is returned to your wallet.
If a withdrawal failed and your balance has not been restored, or a pending withdrawal stays pending for a long time, contact support with the transaction reference.