Where do I find a transaction reference?
Open the transaction or its receipt. The reference is the unique code for that payment, and support will ask for it.
Last reviewed 13 November 2026
- 1Open Transactions.
- 2Tap the payment you need help with.
- 3Copy the reference shown in its details or on the receipt.
Send the reference to support with a short description of the problem. It lets us find the exact payment quickly.