Why was my card payment declined?
Common reasons are low balance, a wrong detail, a merchant that does not accept the card, or a security check.
Last reviewed 13 November 2026
Check these in order.
- The card balance is lower than the payment, including any merchant fee.
- The card number, expiry date or security code was typed wrongly.
- The merchant does not accept this kind of card, or blocks the card's country.
- The merchant needed an extra security step that did not finish.
- The card was just created and is still being set up. Wait a little and try again.
If the payment is declined for a reason you cannot find, contact support with the merchant's name, the amount and the time.