My wallet was not credited
What to check when a transfer or card payment has not shown up in your wallet, and what to send us if it still has not.
Last reviewed 13 November 2026
Most transfers arrive within minutes. Try these checks in order.
- 1Open Transactions and look for the payment. It may be pending.
- 2Confirm your bank debited you, and note the date, amount and your bank's reference.
- 3Check that you used the right currency account and copied every detail correctly.
- 4Wait a little and refresh the app. Some banks are slow at certain hours.
- 5If it still has not arrived, contact support and include the items below.
What to send support
- The amount and currency.
- The date and time of the payment.
- The name and bank of the sender.
- A screenshot of the debit alert or receipt.