My foreign payment has not arrived
International payments can take a few working days. Here is how to check and what to send us.
Last reviewed 13 November 2026
International payments can take longer than local ones, especially across banks and over weekends or public holidays.
- 1Ask the sender for the payment confirmation or reference, and the date it was sent.
- 2Check the details they used: account name, account number or IBAN, and routing, sort or SWIFT code.
- 3Make sure they paid in the same currency as the account.
- 4Look at Transactions in the app. Some payments show as pending first.
- 5If a few working days have passed, contact support with the sender's confirmation.
Payments that do not follow the account rules can be held for review. See What you can and cannot receive.