My bill payment is pending or failed
What each status means, when you get your money back, and what to send us if something looks wrong.
Last reviewed 13 November 2026
Most bills complete in seconds. Sometimes the provider is slow, so a payment shows as pending for a short time.
- Pending: wait a few minutes, then check Transactions again. Do not pay twice.
- Successful: the provider accepted it. For tokens, open the receipt to see yours.
- Failed: the purchase did not go through and the money is returned to your wallet.
If a payment failed but your balance did not come back, or it is successful and you did not get the service, contact support with the transaction reference.