My verification was not approved
The most common reasons are a name that does not match your BVN, an expired ID, or a blurry photo. You can submit again.
Last reviewed 13 November 2026
Check these first. Most rejections come from one of them.
- The name on your ID does not match the name on your BVN.
- The ID has expired.
- The photo was blurry, cropped, too dark or had glare over the text.
- The ID number was typed with a mistake.
- The selfie did not clearly show your face.
What to do
- 1Fix the problem, for example by choosing a valid ID or taking a clearer photo.
- 2Submit your verification again.
- 3If you are still declined, message support from the Support page and include the email on your account.