Common messages and what they mean
Plain explanations for messages such as session expired, invalid PIN, too many requests and insufficient balance.
Last reviewed 13 November 2026
Your session has expired
You were signed out for your safety, for example after a password change. Sign in again.
Invalid transaction PIN
The PIN you entered is wrong. After several wrong tries, PIN entry locks for a while. If you forgot it, reset it.
Too many requests
You tried too many times in a short time. Wait a little and try again.
Insufficient balance
The wallet does not have enough money for the amount and any fee. Add money or convert from another wallet.
Upgrade your account or verify first
The feature needs ID verification. See What each verification step unlocks.