The app is slow, blank or will not load

Check your connection, update the app, and try signing in again. Then tell us what you see.

Last reviewed 13 November 2026

  1. 1Check that your phone has a working internet connection.
  2. 2Close the app fully and open it again.
  3. 3Update Payyng in Google Play, or reload payyng.com in your browser.
  4. 4Sign out and sign in again.
  5. 5Restart your phone.

If it still does not work, contact support. Tell us your phone model, your Android version or browser, and what you see.

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Still need help?

Our team is happy to look into it. Tell us what you were trying to do, and include the transaction reference if you have one.

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