My client paid but I have not received the money

Check the invoice status, ask your client for the PayPal confirmation, and contact us if the money is still missing.

Last reviewed 13 November 2026

  1. 1Open PayPal Invoice and check the status of the invoice.
  2. 2Ask your client for the PayPal payment confirmation, with the date and amount.
  3. 3Check your wallet and Transactions for the payment.
  4. 4If it is still missing, contact support with the invoice details and your client's confirmation.

Still need help?

Our team is happy to look into it. Tell us what you were trying to do, and include the transaction reference if you have one.

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